Your wellbeing is our priority

Responsible Gaming – Hiya Baji's Safe Gaming Commitment

Playing at Hiya Baji isn't just about winning – it's about entertainment, enjoyment, and staying safe. We want you to have fun within your limits.

18+ Only
Age Verification Is Mandatory
Set Your Own Limits
Deposit & Session Limits
Take a Break
Self-Exclusion Feature
24/7 Support
Here for you, whatever the problem

What Is Responsible Gaming and Why It Matters

Responsible Gaming It means treating gaming as one form of entertainment — not a life goal or a way to earn money. Hiya BajiAt -, we believe gaming is only enjoyable when it stays within healthy limits.

Online gaming is growing rapidly in Bangladesh — but so are the risks. Many people cross their limits without realising it, spending more time and money than planned or neglecting time with family. Hiya BajiThe Responsible Gaming programme at - is designed to protect you from these risks.

Gaming is entertainment — just like watching a film or playing cricket. But if you notice it starting to affect your daily life, work, or relationships, it's time to take a break. We're always ready to help you do that.

Keep in mind: Gaming is never a reliable source of income. Chasing losses by placing more bets is never the right decision.

Recognise the signs of problematic gaming

We don't always notice when a gaming habit starts becoming a problem. Watch out for these signs in yourself or someone you know:

Psychological signs:

  • Feeling restless or irritable when not gaming
  • Chasing losses by placing bigger bets after losing
  • Lying or being secretive about gaming
  • Spending less time with family and friends
  • Repeated failed attempts to cut back or stop gaming

Financial warning signs:

  • Spending beyond your means
  • Taking out loans or dipping into savings to fund gaming
  • Using money meant for bills, rent, or food on gaming
  • Hiding gaming-related losses from family

Physical signs:

  • Sleeping less or staying up late to play
  • Irregular eating habits
  • Difficulty concentrating on work or studies

Do one or two of these sound familiar? If so, use the self-exclusion or cooling-off feature below right now. Take action before things escalate.

Hiya Baji's Limit-Setting Tools

Hiya BajiAt -, you can set your own gaming limits directly from your account settings at any time.

Limit Type Description Active Period
Deposit Limit Set a maximum deposit limit — daily, weekly, or monthly Instant
Loss Limit Gaming automatically stops after losing a set amount Instant
Session Time Limit Set a limit on how long you can play in one session Instant
Cooling-Off Take a break from 1 day up to 6 weeks Instant
Self-Exclusion Complete account closure for 6 months or longer Within 24 hours
Reality Check Receive periodic reminders showing how long you've been playing Instant

Any limit can be tightened immediately. However, loosening a limit requires a 7-day waiting period — this is in place to protect you.

How to Set Up Self-Exclusion

If you feel you need a complete break from gaming for a while, our self-exclusion feature is here for you. The process is simple and entirely confidential.

1
Log in to your account

Log in to your Hiya Baji account and go to your profile settings.

2
Open the "Responsible Gaming" tab

Look for the "Responsible Gaming" option in Settings.

3
Choose Self-Exclusion

Choose how long you'd like to take a break – 6 months, 1 year, or permanently.

4
Confirm

Confirm with an OTP. Your account will be deactivated within 24 hours.

5
Contact Support (Optional)

If you need assistance, reach out via live chat or email — we'll guide you through the process.

Important: Do not try to open a new account and continue playing during a self-exclusion period. That won't solve the problem. Seeking help is the right path forward.

Protecting Family & Loved Ones

Hiya BajiAt Hiya Baji, it's not just you who's protected — your family is too. If you're concerned that someone close to you is gaming excessively, you can report it to us as a third party.

  • Gaming by minors is strictly prohibited — age verification is mandatory.
  • Keep a PIN lock or parental controls active on your device.
  • Have an open conversation with your family about your gaming budget and limits.
  • Do not share your login details with anyone else in your household.
  • If you believe a minor is using our platform, please report it to support@hiyabaji.app.

Quick Self-Check

Answer based on your experience over the past month:

1. Have you spent more money on gaming than you could afford?

2. Have you placed bigger bets to try to win back what you lost?

3. Have you cut back on time with family or work to spend more time gaming?

4. Have you tried to stop gaming but couldn't?

5. Have you lied to family members about your gaming?

Healthy Gaming Tips

  • Set a maximum daily time limit for gaming.
  • Set a budget before you start gaming — and stick to it.
  • Take at least a 10-minute break every hour.
  • Avoid gaming when you are tired or feeling stressed.
  • Celebrate your wins, but know when to stop after a loss.
  • Don't make gaming your only hobby — keep other interests in your life.
  • Talk openly with family and friends about your gaming.

Where to Get Help

If you or someone you know is struggling, don't hesitate to reach out:

  • Hiya Baji Support: support@hiyabaji.app
  • Live Chat: 24/7 on the platform
  • National Mental Health Helpline: 16789

Please note: Asking for help isn't weakness — it takes real courage.

Our Commitment

Hiya Baji's Six Pillars of Responsible Gaming

We're not just here in words — we're here with real support when it matters.

Age Verification

Age verification is mandatory when registering on Hiya Baji. Users under 18 are not granted access under any circumstances. Verification may be carried out via NID or passport if required.

Automatic Limit Setting

You can set your own deposit, loss, and session time limits. Once a limit is reached, the system will automatically stop you — no exceptions.

Reality Check Reminders

At regular intervals, your screen will display how long you've been playing and how much you've spent. These reminders help keep you in control.

Trained Support Team

Hiya Baji's customer support team is specially trained in responsible gaming. They'll help you through any issue — without judgment.

Complete Confidentiality

All self-exclusion and help-seeking information is kept strictly confidential. Your personal details are never shared with anyone.

Spending History & Analytics

Your account holds a full record of your gaming history, deposits, and withdrawals. Review it yourself and stay informed.

FAQ

Have questions about responsible gaming?

Find answers to the most frequently asked questions right here.

Not at all. Responsible gaming is for everyone. If you game regularly, setting limits is always a smart move — it helps you keep enjoying it for the long run.

Your account can only be reactivated once the selected period has ended, and there is an additional verification process to confirm you are genuinely ready. If you chose permanent closure, the account cannot be reopened.

Lowering your deposit limit takes effect immediately. Increasing it requires a 7-day waiting period — intentionally, so no one raises their limit on impulse and ends up spending more than planned.

Not directly, since your account is yours alone to manage. However, if a family member is concerned, they can reach out to us at support@hiyabaji.app. Our team will handle the matter with care and sensitivity.

Yes — the World Health Organization (WHO) has officially recognised Gaming Disorder as a mental health condition. It can affect people of any age. Seeking help early and setting limits are the most effective ways to address it.

Hiya Baji verifies your date of birth at registration and may request a NID or other ID if there is any doubt. Anyone under 18 cannot register under any circumstances. If an account is found to belong to a minor, it is closed immediately.
Enjoy Safely

Play Responsibly, Enjoy the Experience

Entertainment at Hiya Baji means safe entertainment. Use all our protection tools — join today and set your own limits to play on your terms.

18+ | Play Responsibly | Stay Within Your Limits

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